Global Data Center Partnership Network
Heimao Accelerator has established partnerships with top global data center operators like Equinix, Digital Realty, and NTT Communications. Our servers are deployed in Tier 3+ data centers, ensuring 99.99% hardware availability. Each data center is equipped with redundant power, networking, and cooling systems.
Localized Service Teams
Heimao Accelerator's customer and technical support teams are distributed across multiple time zones globally, providing services in multiple languages, including Chinese, English, and Japanese. Users in different regions receive timely localized support. Our average ticket resolution time is 4 hours, with customer satisfaction consistently above 96%.
Compliance and Data Sovereignty
Heimao Accelerator's operating entity is registered in a privacy-friendly jurisdiction, not subject to the Five Eyes/Nine Eyes/Fourteen Eyes alliance. We strictly adhere to international data protection regulations like GDPR, ensuring the highest legal standards for user data protection. Users can exercise their rights to access, modify, and delete their data at any time.
Social Responsibility and a fast, private internet
Heimao Accelerator actively participates in initiatives promoting global a fast, private internet. We provide free acceleration accounts to non-profit organizations and journalists to support freedom of expression and information transparency. Heimao Accelerator also regularly donates to the Electronic Frontier Foundation (EFF) and open-source privacy projects, contributing to the creation of a safer, freer internet.