FAQ
Everything you need to know about Heimao Accelerator
What is the fundamental difference between Heimao Accelerator and other accelerators on the market?
Heimao Accelerator differs from traditional accelerators in its underlying protocol. Most accelerators still utilize IPsec or IKEv2, whereas Heimao Accelerator fully embraces the WireGuard protocol, which consists of only 4,000 lines of code (compared to over 600,000 lines for IPsec) and offers 3-5 times the transmission speed while significantly reducing battery consumption. Moreover, Heimao Accelerator's no-logs policy has been independently audited by Cure53, with a completely transparent audit report, ensuring that speed and security can be achieved simultaneously.
What operating systems and devices does Heimao Accelerator support?
Heimao Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Heimao Accelerator offers detailed router configuration tutorials that are compatible with popular router firmware such as Asus, Netgear, OpenWrt, allowing full family protection of all connected devices with just one setup.
How can I get a refund if I'm not satisfied with Heimao Accelerator?
Heimao Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service, simply reach out via online chat or email support@vpnjs.net within 30 days of purchase, and you can request a full refund without providing any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed of Heimao Accelerator?
Heimao Accelerator has deployed over 3000 high-speed server nodes worldwide. Real-world tests indicate that the average latency when connecting to Asia-Pacific nodes is below 30ms, around 80-120ms for North America nodes, and download speeds can consistently exceed 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Heimao Accelerator maintains stable and smooth connections even in areas with complex network environments.
What does Heimao Accelerator's no-logs policy specifically entail?
Heimao Accelerator's no-logs policy includes the following: no recording of your original IP address, no recording of connection timestamps, no logging of accessed websites or domains, no tracking of DNS queries, and no logging of traffic bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing all data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized auditing agency Cure53, with a complete audit report available on the Heimao Accelerator official website.
Heimao Accelerator provides detailed router configuration tutorials that support mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) logging into the router management interface; 2) entering the acceleration client settings; 3) importing the configuration file provided by Heimao Accelerator; 4) entering your Heimao Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without the need to install clients on each device individually.
Yes, Heimao Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Heimao Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Heimao Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, the impact of Heimao Accelerator on internet speed is minimal. In most cases, speed loss is less than 5-10% of the original bandwidth. In certain situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Heimao Accelerator may actually improve speed as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by your ISP.
Yes, the Lightning Version of Heimao Accelerator supports up to 6 simultaneous device connections, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection simultaneously on your phone, computer, tablet, smart TV, and other devices without any extra fees. If you need to protect more devices, it is recommended to configure Heimao Accelerator on your router, which will protect all family devices with a single setup.
Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Heimao Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, ensuring that even if someone performs a man-in-the-middle attack or sniffing on the same WiFi network, they cannot read your data. Heimao Accelerator also features an automatic connection function: when an insecure WiFi network is detected, accelerator protection is automatically activated.
Yes, Heimao Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive review of Heimao Accelerator's server infrastructure, codebase, and operational processes, confirming that Heimao Accelerator does not record any identifiable user data. The complete audit report is publicly available on the Heimao Accelerator official website.
Yes, Heimao Accelerator offers a native Linux command-line client that supports mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Yes, the Flagship Version of Heimao Accelerator includes a dedicated static IP address. Static IP addresses are particularly useful for: remote access to company networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. The static IP is allocated exclusively for your use and is not shared with other users.
Heimao Accelerator has robust leak protection mechanisms built in: DNS leak protection ensures that all DNS queries are resolved through the encrypted connection; WebRTC leak protection prevents the browser from exposing your real IP through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the leak test tool built into the Heimao Accelerator client or visit third-party testing sites to verify your protection status.
Heimao Accelerator's custom obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, the obfuscation mode of Heimao Accelerator can help users break through blocks and regain access to the free internet. However, please note that Heimao Accelerator advocates for responsible use of accelerators while complying with local laws and regulations.
Heimao Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can offer additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information is secure.
Heimao Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), as well as South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Heimao Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are particularly useful for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.
Heimao Accelerator offers multiple customer support channels: 1) 24/7 online chat — visit the Heimao Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) email support — send an email to support@vpnjs.net, and you'll usually receive a reply within 24 hours; 3) help center — contains hundreds of detailed tutorials and troubleshooting guides. Our support team is available in both Chinese and English.
Heimao Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domain names, and phishing websites by maintaining a domain blacklist of over 1 million rules. This method is more efficient than traditional browser ad-blocking plugins because it prevents unwanted connection requests at the network level.